Terms of service

General Terms and Conditions of Contract

1. General Information

This document establishes the general terms and conditions regulating the use and procurement of products through the website www.iberianselectfoods.com, owned by IBERIAN SELECT FOODS SL, provided with NIF B22844773.

For any inquiries, you can contact our team through the CONTACT form available on the website or via email at admin@iberianselectfoods.com.

2. Purpose

The purpose of this website is the distance marketing of Iberian products and their accessories, primarily aimed at final consumers, in accordance with current regulations on electronic commerce, consumer defense, and distance contracting.

3. Applicable Regulations

The contractual relationship between the user and Iberian Select Foods SL is governed by the following regulations:

Law 7/1998, of April 13, on General Terms and Conditions of Contract.
Royal Legislative Decree 1/2007, of November 16 (amended by Law 3/2014), of the General Law for the Defense of Consumers and Users.
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), regarding the protection of personal data.
Law 7/1996, of January 15, on the Regulation of Retail Trade.

4. Modification of Conditions

IBERIAN SELECT FOODS SL reserves the right to modify these conditions at any time and without prior notice. The modifications will be applicable from their publication on the website, unless expressly stated otherwise. In the event of substantial modifications, registered users will be informed in advance.

Particular conditions may be established that will prevail over the general ones in case of contradiction, and the user must be informed of them beforehand.

5. User Registration

To make purchases, it is necessary to register as a user, creating an account with a username and password, which are personal and non-transferable.

The user agrees to maintain their confidentiality and to notify any unauthorized use.

From the customer area, the user can check their order history and modify their personal data.

6. Legal Capacity

By accepting these conditions, the user declares:

To be over 18 years old.
To have sufficient legal capacity to enter into a contract.
To have fully read, understood, and accepted these conditions.

7. Purchase Process

The purchase process will always be the one stipulated by the Shopify platform.

Once the purchase is completed, the user will receive a confirmation email. If it is not received within a period of 24 hours, they must contact customer service using the CONTACT form.

8. Prices and Taxes

All prices are expressed in euros (€) and include the Value Added Tax (VAT) currently in force in Spain.

9. Methods of Payment

The customer has several options to pay for their order, which will always be those offered by the Shopify platform.

During the purchase process, they must select their preferred payment method among those available.

In the event that a fraudulent or improper charge made with a card is detected, the cardholder may request that the order not be processed, provided that it has not left our warehouse. If the order has already been shipped, it will be necessary for the customer to file a complaint with the competent authority, which will subsequently request the personal data related to the alleged irregularity.

In all cases, current legal regulations will be strictly complied with.

However, if the purchase was legitimate and the refund request is not based on the right of withdrawal or termination, and the cancellation of the charge turns out to be improper, the cardholder will be obliged to compensate IBERIAN SELECT FOODS SL for the damages caused.

10. Shipping Policy

Place and delivery hours

Deliveries are made from Monday to Friday only to private residences or offices. It is advisable to indicate an address where someone is always available to receive the order.

Delivery terms

Delivery times may vary depending on the season, product availability, and the selected preparation and finish; however, the normal delivery period is established between 10 and 30 business days.

Receipt and Verification of the Order

The customer must review the condition and content of the package as soon as possible upon receipt.

If no incident is communicated within a period of 7 calendar days from delivery, it will be understood that the order has been accepted.

In case of products unavailable after the order, IBERIAN SELECT FOODS will notify this within a maximum of 30 days, offering a product of similar or superior characteristics at no additional cost, or a refund of the amount paid.

11. Conditions for Returns and Lack of Conformity

The customer has the right to return products that are defective or do not meet their expectations. The customer has a period of 15 days from the moment they receive the product to notify IBERIAN SELECT FOODS of the defect or discrepancy and proceed with the return of the product.

If the customer returns the product due to defects or lack of conformity, and the return is accepted, IBERIAN SELECT FOODS will replace the product with another of similar characteristics and will bear the shipping costs, as well as the direct costs of the return. If, due to the unavailability of the item, it cannot be replaced, the amount will be refunded to the customer.

In the event that any defect or lack of conformity is detected in hams, shoulder hams, and cured meats, it is necessary to return at least 85% of the product's weight. Started pieces where more than 15% of the product is missing will not be accepted. Hams and shoulders must be returned with their original seals, stamps, or labels without tampering.

Any whole piece (whether ham or shoulder) that has been cut after its delivery at your destination by a company, butcher shop, or deli that is not IBERIAN SELECT FOODS SL will not be subject to the application of this protocol. In order for you to qualify for this protocol, the piece must remain intact (uncut and boneless) and carry the IBERIAN SELECT FOODS black guarantee label.

The return protocol will also not apply if the product has been poorly preserved after delivery.

If, upon opening a vacuum pack of sliced ham, you do not find the flavor you expected, and the same happens with a second pack (we recommend trying a second pack since the flavor of the ham can vary depending on the part of the piece it comes from) and you confirm that you are not satisfied, we request that you notify us immediately using our CONTACT form.

In the case of other cured products, such as whole pieces of cured meats, vacuum-packed products, cured and semi-cured cheeses, oils, or any other non-food product, a solution will be provided according to the nature of the problem, provided that the claim is made within a maximum period of 15 days from the receipt of the order.

After this period, the claim window will have expired and it will not be possible to offer a solution. Therefore, we recommend that you carefully verify the products upon arrival, paying special attention to the integrity of the vacuum packaging.

Instructions for making a product return

If, despite all our rigorous quality controls, you are not satisfied with your product, either because it is not to your liking or because it presents a problem, you must inform us immediately. To do so, you must contact our customer service in the CONTACT section, indicating the following information:

Photos of the current state of the product showing the defect and the guarantee seal.
A brief explanation of the incident.
Order number.

Once we receive this information, we will proceed to collect the product from your home. Once the product arrives at our facilities, our team of quality experts will analyze the product.

12. Data Protection

Personal data is processed in accordance with the GDPR and the LOPDGDD, and is used exclusively to manage orders and authorized commercial communications. Users may exercise their rights of access, rectification, cancellation, objection, limitation, or portability by addressing:

IBERIAN SELECT FOODS SL
admin@iberianselectfoods.com

13. Contract Language

The official language of the contractual relationship is Spanish. The website may be available in other languages, but in the event of any claim, the Spanish version shall prevail.