Total Guarantee of Iberian Select Foods SL

For hams sold whole (unsliced), around the hoof of the ham you have purchased, you will find a label.

This label is very important because it identifies the piece and supports its guarantee. Therefore, YOU MUST NEVER THROW AWAY OR DETACH THIS LABEL. In fact, it is better if YOU DO NOT EVEN REMOVE IT, as this will prevent losing it.

This label indicates that your piece has passed all quality controls carried out by our experts and, consequently, complies with all quality standards required by Iberian Select Foods SL.

However, if you have started cutting your piece and it is not to your liking or you detect any problem, this label is your guarantee so that we can exchange it or offer you a solution based on the current state of your piece. For this reason, it is essential that you keep this label and do not discard it, since without it, the return protocol explained below cannot be applied.

Terms and Conditions for Returns and Lack of Conformity of Iberian Select Foods SL

The customer has the right to return products that are defective or do not meet their expectations. The customer has a period of 14 days from the moment they receive the product to notify Iberian Select Foods of the defect or discrepancy and proceed with the return of the product.

If the customer returns the product due to defects or lack of conformity, and the return is accepted, Iberian Select Foods SL will replace the product with another one of similar characteristics and will bear the shipping costs, as well as the direct costs of the return. If, due to the unavailability of the item, it cannot be replaced, the amount will be refunded to the customer.

In the event that any defect or lack of conformity is detected in hams and cured meats, it is necessary to return at least 85% of the product's weight. Started pieces where more than 15% of the product is missing will not be accepted. Hams and shoulders must be returned with their original seals, stamps, or labels without tampering.

Any whole piece (whether ham or shoulder) that has been cut after its delivery at your destination will not be subject to the application of this protocol. The piece must remain intact (uncut and boneless) and carry the guarantee label.

The return protocol will not apply if the product has been poorly preserved after delivery.

In the case of other cured products, such as whole pieces of cured meats, vacuum-packed products, cured and semi-cured cheeses, oils, or any other food product, a solution will be provided according to the nature of the problem, provided that the claim is made within a maximum period of 5 days from the receipt of the order.

Likewise, deadlines will be extended on public holidays.

The customer may exercise their right to withdraw their order until the order is prepared for shipment.

What are the instructions to make a return for a product purchased in the Online Store?

If, despite all our rigorous quality controls, you are not satisfied with your product, either because it is not to your liking or because it presents a problem, you must inform us immediately. To do so, you must contact our customer service in the CONTACT section, indicating the following information:

• Photos of the current state of the product, showing the defect and the guarantee seal.
• A brief explanation of the incident.
• Order number.

Once we receive this information, we will proceed to collect the product from your home. Once the product arrives at our facilities, our team of quality experts will analyze the product and proceed to find the best solution.