Shipping policy

Shipping Policy

1. Shipping

Free shipping on all orders.

2. Countries with Exceptions and Customs Charges

Some countries apply import duties and taxes, which are not included in the order price and are the responsibility of the customer:

  • Switzerland and Liechtenstein: Customs costs for meat imports are always at the expense of the recipient.
  • United Kingdom: Requires an EORI number and may experience delivery delays due to processing. Duties and taxes will always be borne by the customer. Iberian Select Foods SL is responsible only for export customs costs.
  • Cyprus, Malta, and Mediterranean islands: Free shipping does not apply, regardless of the order amount.

All products are subject to customs inspection in the destination countries. Any additional expenses derived from this inspection are the customer's responsibility. For more information on customs costs, we recommend consulting with the local authorities of the destination country.

3. Calculation of Shipping Costs

  • It will be necessary to accept the general conditions to complete the order.
  • No shipments are made to countries that do not appear on the authorized list of Iberian Select Foods SL.

4. Delivery

Place and delivery hours

  • Deliveries are made from Monday to Friday (except local holidays), only to private residences or offices.
  • It is advisable to indicate an address where someone is always available to receive the order.

Delivery terms

Shipping times will always be approximate since there may be delays due to lack of stock or transport issues; however, they will always attempt to align with the following:

  • Europe: 3 to 5 business days from order confirmation.
  • Orders with sliced ham: May be delayed between 2 and 4 additional days, as slicing is performed at the moment to guarantee freshness.
  • Special dates: During the Christmas campaign (running from November 1 to December 31), delivery times may double due to high order volume.

5. Receipt and Verification of the Order

  • The customer must review the condition and content of the package as soon as possible upon receipt.
  • If no incident is communicated within a period of 7 calendar days from delivery, it will be understood that the order has been accepted.

In case of products unavailable after the order, Iberian Select Foods SL will notify this within a maximum of 15 days, offering a product of similar or superior characteristics at no additional cost, or a refund of the amount paid.